Thank you for shopping at VAPE ALO . We value your satisfaction and strive to provide the best possible service to our customers. This Refund Policy outlines our guidelines for processing refunds for purchases made on our vape website in the UAE.
Eligibility for Refunds:
To be eligible for a refund, you must have purchased the product directly from our website.
Refunds are applicable only within 3 days from the date of purchase.
Refunds will be considered for the following reasons: a) The product received is defective, damaged, or different from what was ordered. b) The product has not been opened or used, and it is returned in its original packaging.
Refunds will not be provided for the following reasons: a) Change of mind or personal preference. b) Products that have been opened or used. c) Products that have been tampered with or modified.
Return Process: If you believe that you are eligible for a refund, please follow these steps:
Contact our customer support team at [email protected] within 7 days from the date of purchase.
Provide your order details, including the order number, product name, and a brief description of the issue.
Our customer support team will guide you through the return process and provide instructions for returning the product.
Inspection and Approval:
Once we receive the returned product, our team will inspect it to ensure that it meets the refund conditions mentioned above.
If the product is approved for a refund, we will initiate the refund process.
Refunds will be issued to the original payment method used during the purchase.
The time required for the refund to be processed may vary depending on the payment method and your financial institution.
Typically, refunds are processed within 7 business days from the date of approval.
Shipping costs for returning the product will be borne by the customer, unless the return is due to our error or a defective product.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at [email protected].
Note: It is important to read and understand our Terms and Conditions, which provide further details regarding the use of our website, product warranties, and other important information.
Please review this Refund Policy carefully before making a purchase. By proceeding with a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refund Policy.
This Refund Policy is subject to change without prior notice. Any updates or modifications will be posted on our website.