At [Your Company Name], we are committed to providing a seamless and efficient delivery service for all our customers in the United Arab Emirates (UAE). We understand the importance of timely and secure delivery, especially when it comes to vape products. This Delivery Policy outlines our guidelines and procedures to ensure a smooth delivery experience for our valued customers.
Delivery Areas: We offer delivery services across the UAE, covering all major cities and regions. However, certain remote areas may have limited delivery options or longer delivery times. Our website will indicate the available delivery areas during the checkout process.
Delivery Timeframe: We strive to process and dispatch orders as quickly as possible. Once an order is successfully placed and payment is confirmed, our team will process it within 1 hours. Delivery times may vary depending on the customer’s location, logistics partners, and any unforeseen circumstances. On average, customers can expect to receive their orders within SAME business days. Please note that weekends and public holidays may affect delivery times.
Delivery Methods: We partner with reliable logistics companies to ensure the safe and secure delivery of vape products. Our standard delivery method is door-to-door courier service, where a delivery agent will bring the package directly to the customer’s specified address. We may also offer alternative delivery options such as pick-up from designated collection points or self-pickup from our physical store. The available options will be displayed during the checkout process.
Delivery Charges: We offer free delivery on all orders above a certain value. For orders below this value, a nominal delivery fee may apply. The exact delivery charges will be displayed on the website during the checkout process, and customers will have the opportunity to review and confirm the charges before completing their order.
Order Tracking: We provide order tracking services to keep our customers informed about the status of their deliveries. Once an order is dispatched, customers will receive a confirmation email or SMS containing a tracking number and instructions on how to track their package. Customers can visit our website or contact our customer service team for assistance with tracking their orders.
Delivery Restrictions: Due to legal restrictions and age verification requirements for vape products, we have certain delivery restrictions in place. Customers must be at least 18 years old to place an order, and a valid identification document may be required upon delivery to verify the customer’s age. We reserve the right to refuse delivery if the customer fails to provide satisfactory age verification.
International Shipping: Currently, we only offer delivery within the UAE and do not provide international shipping services. We apologize for any inconvenience this may cause and appreciate your understanding.
Please note that this Delivery Policy is subject to change without prior notice. Any updates or modifications will be communicated through our website or other appropriate channels.
If you have any further questions or require assistance regarding our delivery policy, please don’t hesitate to contact our customer service team at [email protected] or 0554835937 . We are here to help.
Thank you for choosing VAPE ALO . We appreciate your trust and look forward to serving you.